Best Contact Center Solutions


Tricom USA provides contact center solutions in NC to the agencies to deliver proactive and contextual assistance. For more information call us at 919-865-2000 and visit our website.

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Understanding the Differences Between Traditional and IP Phone Systems

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In the realm of telecommunications, interaction systems have evolved significantly over the years, and conventional landline systems have been replaced by internet-based solutions like business phone systems . Acknowledging the differences between these two systems is vital for firms and folks seeking efficient and less expensive communication solutions. In this guide, experts will explore the integral distinctions between traditional and IP phone systems, providing valuable insights for those considering a switch. Infrastructure and Connectivity Time-honored phone systems, also known as Public Switched Telephone Networks (PSTN), rely on physical copper wires and extensive infrastructure. These systems need a dedicated connection from telephone service providers and are restricted to voice communication. At the same time, IP phone systems, or VoIP (Voice over Internet Protocol) systems, use an internet connection to transmit voice and data packets. Whether through a wired or wireless n...
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